Hotel Impossible

Hotel Impossible


Competition is fierce in the hotel business. Online review sites can kill a business' reputation with one bad review. Staff are untrained, surly or apathetic in a profession that lives or dies on service. So what's a struggling hotel operator to do? Bring in Anthony Melchiorri, a hotel "fixer," who can turn any establishment around in weeks ... and he does just that in Hotel Impossible.

Melchiorri's tough-love style can be hard to swallow and overhauling a business is a painful and often emotional task, but the potential reward of a fully booked hotel with excellent customer reviews makes it all worth it.

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